Windows 11–native AI helpdesk that fixes first, escalates smartly.

HUDA automates Level‑1 support: it diagnoses, applies safe fixes, and if unresolved, raises a complete ticket with logs and steps already tried—so your team can jump straight to solutions.

Get a Pilot See Features

Automated Troubleshooting

Playbooks for network, printing, Windows Update, performance, Outlook, webcam and more—safe, auditable, and reversible where applicable.

Smart Escalation

If unresolved, HUDA compiles logs, device context, and steps tried, then creates a helpdesk ticket—so Level‑2 can act immediately.

Windows‑Native & Secure

Code‑signed, least‑privilege Windows service. Policy controls for cloud/offline mode, data retention, and consent prompts.

How it works

1) User asks in plain language

“Wi‑Fi keeps dropping” → HUDA detects the intent and runs the matching playbook.

2) HUDA applies safe fixes

Runs checks and remediations (e.g., Winsock reset, DISM/SFC), then verifies the outcome.

3) Ticket if needed

Creates a complete helpdesk ticket with artifacts and status updates to the user.

Integrations: Freshservice, Jira Service Management, Zendesk (via connectors)
Metrics: deflection rate, FCR, MTTR, top intents
Deployment: pre‑installed with OEM images or via MSIX

Request a demo

Contact

ZNBRidge Sdn Bhd — For pilots, OEM bundling or enterprise deployment.

Email: admin@znbridge.net • WhatsApp: +60 17 351 7800 • Web: znbridge.net